Front Desk Agent
When nobody is free to pick up, the call is lost. The Front Desk Agent works as an AI receptionist for your business phone. It answers day and night, books what it can, takes clear messages and routes urgent calls to the right person.
Time: 6:42 PM
CALL 1 asked about availability: booked Thursday 2:00 PM, confirmation texted
CALL 2 wanted a quote: message taken, sent to Sales
CALL 3 urgent problem: transferred to the on-call phone
Needs you (1): a caller asking for a callback about an invoice
What it does
Six jobs it takes off your plate.
Answers every call
Picks up day and night, and greets callers the way you choose.
Books appointments
Checks your calendar and books the visit or call on the spot.
Takes clear messages
Writes up who called, what they need and how urgent it is.
Routes urgent calls
Sends emergencies to the right person straight away.
Answers common questions
Hours, directions and prices, from information you provide.
Updates your systems
Logs every call and booking in your CRM or calendar.
Where it fits
Used in these solutions.
Most engagements combine two or three workers. This one is part of:
You stay in control
You choose how much freedom it gets.
Every worker runs in one of three modes, set task by task. Everything it does is logged, and you can pause it at any time.
Draft
It prepares the work and hands it to you. Nothing goes out without your say-so. Every new build starts here.
Approve
It does the task after your one-click OK. You review a short list in minutes.
Autopilot
It handles the task on its own, inside limits you set. Anything unusual still comes to you.
No rip and replace
Works inside the tools you already use.
Plus your industry software and almost anything with an API. How we handle access and data.
FAQ
Questions about the Front Desk Agent.
Does it sound like a real person?
It speaks naturally and follows a script you approve. You decide how it greets callers and when it hands over to a person.
What if a caller needs a human?
Callers can always ask for a person. The agent hands over, or takes a message, depending on the rules you set.
Can it work with my phone system?
Usually, through a number we connect to your existing line. We confirm the setup in the assessment.
Ready when you are
Put the Front Desk Agent inside your process.
We’ll map where it fits, connect it to your tools and test it on live work, with you approving every step.