Customer service automation that answers, even after five.
Customers shouldn’t wait for whoever happens to be free. AI workers sort the inbox, answer from your own policies, pick up the phone and hand tricky cases to your team with the full story.
EXAMPLE PROCESS
Where the hours go
Every question answered, by whoever is free, or by nobody.
- The same questions, answered all day long.
- An inbox backlog that grows over the weekend.
- Calls after hours that go to voicemail.
- Context lost every time a case changes hands.
- Answers that differ depending on who replies.
What we automate
Six jobs your team can hand over.
Inbox and ticket triage
Messages are sorted by type and urgency and sent to the right place.
Answers from your policies
Replies are drafted from your own policies and documents, in your voice.
Phone answering
Calls are answered day and night, with messages taken and bookings made.
Handoff with context
When a person is needed, they get the history, not a blank ticket.
Order and status updates
Customers asking “where is my order?” get an answer from your systems.
Follow-up on open tickets
Open cases are chased so nothing sits forgotten.
See it side by side
The same customer email, handled two ways.
Tap a tab to see who does what.
Today: every step by hand.
Someone has to remember each step, do it and pass it on. It works, until that person is busy, away or leaves.
With AI workers: you keep the judgment.
The workers handle the routine steps in your own tools. A person approves what matters, and everything is logged.
The AI workers
The workers behind this solution.
WORKER 02
Support Agent
Routine questions answered from your own policies. The rest passed on with context.
Meet the worker →WORKER 03
Front Desk Agent
Answers your calls day and night, books what it can and routes what it can’t.
Meet the worker →WORKER 05
Ops Agent
Runs the internal grind: scheduling, routing, reports and chase-ups.
Meet the worker →You stay in control
Where a person always decides.
Every worker runs in Draft, Approve or Autopilot mode, set task by task. See how the modes work.
Refunds and credits
Anything over the limit you set waits for you.
Sensitive topics
Complaints, legal and safety issues go straight to a person.
Tone and wording
Replies follow your voice, and you see them first in Draft mode.
Escalations
If the worker isn’t sure, it passes the case on with the history.
No rip and replace
Works inside your tools.
We connect to what you already use. How we handle access and data.
FAQ
Questions about this solution.
What if it gives a wrong answer?
Answers come from your own policies and documents, not from guesswork. In Draft mode you see each reply before it goes out, and anything the worker isn’t sure about goes to a person.
Can it really answer calls after hours?
Yes. The Front Desk Agent answers calls day and night, books what it can and passes the rest on. You decide how it greets callers and when it hands over to a person.
Which helpdesk or inbox does it use?
Most common ones, including Zendesk, Intercom, Freshdesk, Gmail and Outlook. If yours isn’t listed, tell us in the assessment.
Ready when you are
Put customer service automation inside your process.
We’ll map where it fits, connect it to your inbox and phones, and test it on live work, with you approving every step.