Support Agent
Most of what lands in a support inbox has been asked before. The Support Agent sorts new messages, answers the routine ones from your own policies and passes everything else to your team with the full history attached.
Period: this morning
RECEIVED 48 emails
SORTED billing 14, delivery 11, product 9, other 14
ANSWERED 31 from your own policies
ESCALATED 6 with the history attached
Needs you (3): a refund over your limit, a complaint that needs a personal reply, one unclear request
What it does
Six jobs it takes off your plate.
Sorts the inbox
Every message is labeled by type and urgency and sent to the right place.
Answers from your policies
Replies are drafted from your own documents and policies, in your voice.
Looks things up
Checks order and account details in your systems before it replies.
Escalates with context
Passes tricky cases to a person with the full history, so nobody asks twice.
Follows up
Chases open tickets and checks that the customer’s problem was solved.
Learns your wording
You correct a reply once, and the rule is added for next time.
Where it fits
Used in these solutions.
Most engagements combine two or three workers. This one is part of:
You stay in control
You choose how much freedom it gets.
Every worker runs in one of three modes, set task by task. Everything it does is logged, and you can pause it at any time.
Draft
It prepares the work and hands it to you. Nothing goes out without your say-so. Every new build starts here.
Approve
It does the task after your one-click OK. You review a short list in minutes.
Autopilot
It handles the task on its own, inside limits you set. Anything unusual still comes to you.
No rip and replace
Works inside the tools you already use.
Plus your industry software and almost anything with an API. How we handle access and data.
FAQ
Questions about the Support Agent.
What if it answers wrongly?
It only answers from your own policies and documents. New builds start in Draft mode, so you see each reply before it goes out, and anything it isn’t sure about is passed to a person.
Can it handle refunds?
It can prepare them. You set the limit, and refunds above it wait for your approval.
Will customers know it’s an AI?
That’s your call. We set how replies are signed and when a message hands over to a person.
Ready when you are
Put the Support Agent inside your process.
We’ll map where it fits, connect it to your tools and test it on live work, with you approving every step.